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1. 1. Viewing Pending Repair Orders.
      Mechanics only see repair order request AFTER a customer has agreed to their repair order estimate, or when they request a Diagnostic. So you'll never need to wonder, is this a legit job? or am I going to get paid? 
      
      When a new order in your area come in, you'll get an app and text notification. To get these notifications, it's imperative you allow app notifications from Auto Monkey.
      
      On the app's main page, you can review any New Order Requests. The main view show a good overview of the order. To see more details, tap the green SEE MORE DETAILS button. This will open up to show you more details, like service type, location, car, labor hours, and parts. Pending your phone/app settings, you'll see an app notification when a request opens in your area. 
      
      
   2. Accepting A Repair Order (RO) Request.
      If you can do work and want to do it either immediately or schedule it for later, then you can ACCEPT the order by simply tapping the ACCEPT button in the SEE MORE DETAILS sections. 
      
      Once you've accepted the order you'll notice the call and chat functions are activated, and the PO number along with full details to the customer’s RO. At this point, it's recommended you call or send a chat message to the customer to schedule the repair time, and discuss any details you'd like. 
      
      
   3. Change and Maintain Order Status.
      After accepting a job, the order is automatically moved from the New Orders queue to your "In Progress Orders" queue.
      
      Please update your status to keep us and the customer informed. This is easily done with a drop down menu designated Status. Status levels include:
      1. On My Way
      2. Repair Scheduled
      3. Picking Up Parts
      4. On Site and Working
      5. Paused and Rescheduled
      6. Completed. 
         
         Each time you change your status it says a push notification to your customer.
         
         
   4. Automotive Repair Services Documentation.
      There is a documentation or "Notes" section in every active order. Tap the tab on the right side to open the notes section and document needed repairs or warnings to the customer regarding the vehicle. These Notes are only available to Mechanics and Admin, and will follow the life of the vehicle. Other mechanics may see your notes down the road. Each entry is notated with the mechanic's name and date. Keeping good notes is part of any good technician's repair work. It helps you and other mechanics know what you've done, things you've noticed and items to be aware of. Keeping good notes can also save you in the event foul is called, or a pending warranty issue.
      
      If you'd like your notes to be public, use the Chat function. This function is visible to the customer and customer support. Each Chat submission is met with an app notification. 
      
      
   5. Picking up Parts.
      We maintain a commercial account partnership with AutoZone. This is strategic as they are usually within 5-10 miles of nearly anyway...except rural areas. They provide us with exceptional pricing and back all our warranties. They also provide delivery services between the hours of 8am and 6pm to locations within their delivery radius.
      
      Auto Monkey pays for all the parts needed for the repair. A list of parts are provided for you in the Repair Order along with the required PO#  to pick up the parts.
      
      Any parts, tools, supplies or other "personal items" purchased outside the approved PO will be billed to you as due immediately, or automatically deducted from a credit card or bank on file, per this agreement.
      
      
   6. Getting Paid.
      All mechanics are paid via Stripe. You must set up your Stripe "Connect" account to get payment. This must be done PRIOR to doing any repair work, or you will not get paid out properly. 
      TO SET THIS UP:
      1. Tap "Account" in the Auto Monkey app
      2. Tap "My Payout Setup"
      3. Follow Stripe setup guide. 
            -NOTE: This will entail adding your banking information, W9, valid IDs, etc. 
      4. You will be direct to a "success" page once it is all set up. 
      
      Stripe processes funds to your account 24-48 hours from the time the repair order is Completed. We say 24-48 hours due to "banker hours." Often if a job is completed before 5pm, funds are seen the following morning—UNLESS it is a weekend. We're unsure why Stripe doesn't process funds over the weekend. We are working with Stripe and developers to find an even "faster" method.
      
      Auto Monkey pays its mobile mechanics a FLAT RATE, plus the Service Fee, and any Tips the customer gives for each repair order.
      1. FLATE RATES: If the job estimates 1.5 hours, you will be paid 1.5 regardless if the job takes 1 hour or 3 hours. You can see your "profitability rate" on the each completed repair order summary. ALL REPAIRS ARE BASED ON MOTOR'S LABOR GUIDES, and is within .01% of ALL DATA and Michelle1 Labor Guides as all 3 of these are based on national trends.
         
         
      2. SERVICE FEES: There is a "service fee" automatically attached to each repair order. This service fee was implemented in 2021 when gas prices sky-rocketed, and is meant to help offset the cost of gas and travel time.
         
         
      3. TIPS: Customers are provided an opportunity (in the app) to leave mechanics a tip once a repair is completed. They are presented with a drop down menu ranging from $5-$50 they can choose. Tips are 100% OPTIONAL. This option is presented at the same time the provide you a star-rating and review. 
         
         
   7. Ratings and Performance.
      Mobile Mechanics are required to maintain a rating of 4.0 or higher. If your cumulative rating drops below a 4.0 you may be dropped from the program following an inquiry.
      
      
   8. Wear Your PP.
      Wearing your Personal Protective Equipment is important for all hands-on work. It’s Auto Monkey company policy that mechanics are recommended to  use gloves, eye protection, and steel toed shoes to help prevent injury.  

If you have any questions regarding the process or what's next, please call 888-501-2201, or email us at recruiting@theautomonkey.com